Common Issues & Solutions

Having trouble with Yubely? This guide covers the most common issues and their solutions.

Content Generation Issues

Video generation stuck at 0%

Possible causes:

High server load
Browser connection issue
Large video duration selected

Solutions:

Wait 5 minutes - generation may be queued
Refresh your browser
Check status page for outages
Try a shorter video duration first

"Generation Failed" error

Possible causes:

Temporary server error
Invalid preset configuration
Account limit reached

Solutions:

Click "Retry" to attempt again
Check your preset settings are valid
Verify you have remaining video credits
Contact support if persists

Music quality seems low

Possible causes:

Preview mode playing lower quality
Specific genre limitations
Browser audio settings

Solutions:

Download the final video for full quality
Try different genre settings
Check browser isn't limiting audio
Ensure high-quality preset is selected

Visuals don't match expectations

Solutions:

Review and adjust visual preset settings
Try a different visual style
Use the preview feature before full generation
Upload custom background (Pro feature)

YouTube Upload Issues

Upload fails immediately

Possible causes:

YouTube connection expired
Channel in bad standing
Video file corruption

Solutions:

Reconnect your YouTube account
Check YouTube Studio for channel issues
Re-generate the content
Try downloading and manually uploading

Video uploads but is processing forever

Possible causes:

YouTube's processing queue
Very long video duration
High resolution video

Solutions:

Wait - YouTube can take hours for long videos
Check YouTube Studio directly
Videos up to 10hr may take 12+ hours to process

"Quota Exceeded" error

Possible causes:

Hit YouTube's daily API limit
Too many uploads in 24 hours

Solutions:

Wait 24 hours for quota reset
Space out your uploads
Upgrade plan for higher API quotas

Video appears as private

Possible causes:

YouTube's spam detection
New channel restrictions
Scheduled for future date

Solutions:

Check if video is scheduled, not private
Verify in YouTube Studio settings
New channels may have upload restrictions

Account Issues

Can't log in

Solutions:

Use "Forgot Password" to reset
Clear browser cache and cookies
Try a different browser
Check if account email is correct

Two-factor authentication locked out

Solutions:

Use backup codes if available
Contact support with account verification
Allow 24-48 hours for manual reset

Account shows wrong plan

Solutions:

Wait 10 minutes for system sync
Log out and back in
Check payment status in billing
Contact support with payment receipt

Performance Issues

Dashboard loading slowly

Solutions:

Clear browser cache
Disable browser extensions
Try a different browser
Check your internet connection

Preview not playing

Solutions:

Enable JavaScript in browser
Disable ad blockers temporarily
Update your browser
Try a different video player

Mobile experience issues

Solutions:

Use desktop for best experience
Try mobile browser instead of app
Ensure latest OS version
Clear mobile browser data

Billing Issues

Payment failed

Solutions:

Verify card details are correct
Check card has sufficient funds
Ensure card allows international payments
Try a different payment method

Charged incorrectly

Solutions:

Check billing history in Settings
Review if add-ons were purchased
Contact support with transaction ID

Can't cancel subscription

Solutions:

Go to Settings → Billing → Cancel Plan
Ensure you're logged into correct account
Contact support for assistance

Still Need Help?

If your issue isn't listed here:

Search our docs - Use search in the Help Center
Check FAQ - Visit our FAQ page
Email support - support@yubely.com
Status page - Check status.yubely.com

Include in support requests:

Your account email
Steps to reproduce the issue
Any error messages
Browser and device info

Our support team typically responds within 24 hours. Priority support available for Creator and Pro plans.